Refund policy

REFUND POLICY

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Print-on-Demand Products

As all our products are made-to-order specifically for you, we cannot accept returns or exchanges. However, we stand behind the quality of our products and offer refunds in the following circumstances:

  • The item arrives damaged or defective
  • The item has a printing error or quality issue
  • You receive the wrong item
  • The item doesn't match the product description

How to Request a Refund

To request a refund, please contact us at kunduandink@gmail.com within 30 days of receiving your order. Please include:

  • Your order number
  • Photos of the item showing the issue (if applicable)
  • A brief description of the problem

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Refundable Items

Due to the custom, made-to-order nature of our products, we cannot offer refunds for:

  • Change of mind or buyer's remorse
  • Incorrect size ordered (please check our size charts carefully before ordering)
  • Minor color variations between screen display and printed product
  • Sale items or items purchased with discount codes (unless defective)

European Union 14 Day Cooling Off Period

If you are located in the European Union, you have the right to cancel your order within 14 days of receiving it. However, under EU consumer law, custom-made and personalized goods are exempt from the right of withdrawal. As all our products are made-to-order specifically for each customer, we cannot accept returns for change of mind.

We will still honor refunds for defective, damaged, or incorrect items as outlined above, regardless of location.

Refunds

We will notify you once we've reviewed your refund request and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your refund, please contact us at kunduandink@gmail.com.