Shipping policy

SHIPPING POLICY

Last updated: November 2025

Processing Time

All our products are made-to-order specifically for you. Once you place your order, our production partners begin creating your custom item.

  • Production time: 1-6 business days (depending on order quantity and product type)
  • Order processing begins immediately after payment is confirmed

Please note that processing times exclude weekends and public holidays.

Shipping & Delivery

After production is complete, your order will be shipped directly to your address by our fulfillment partners.

Delivery Timeframes:

  • International shipping: 5-15 business days after production is complete
  • United States: 5-7 business days total (production + shipping via our partner's LA facility)
  • Total time from order to delivery: Approximately 6-21 business days depending on your location

Please note that delivery times are estimates and may be affected by:

  • Local holidays in your country
  • Customs clearance procedures (for international orders)
  • Address verification issues
  • Carrier delays beyond our control

Tracking Your Order

Every order includes a tracking number so you can monitor your package's journey. You will receive:

  • An email notification when your order ships
  • A tracking number to follow your package
  • Regular updates on your order status

You can use the tracking number with the carrier's website to see real-time updates on your delivery.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery location
  • Package weight
  • Shipping speed selected
  • Carrier rates

Shipping is not free unless otherwise stated during a promotional period. The exact shipping cost will be displayed before you complete your purchase.

International Shipping

We ship worldwide! However, please be aware that:

  • Some countries have restrictions on international shipping
  • Customs duties, taxes, or fees may apply to international orders and are the responsibility of the customer
  • Customs clearance procedures may cause delays beyond our estimated delivery times
  • We recommend verifying that international shipping is available to your location before ordering

Shipping Restrictions

While we work with partners who ship globally, certain countries or regions have blocked or restricted international shipping. If you're unsure whether we can ship to your location, please contact us at kunduandink@gmail.com before placing your order.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may not be possible once production has begun.

Lost or Delayed Packages

If your package is lost or significantly delayed:

  • Contact us at kunduandink@gmail.com with your order number and tracking information
  • We will work with our fulfillment partners and shipping carriers to locate your package
  • If the package cannot be located, we will work with you to find a resolution

Questions?

If you have any questions about shipping, please contact us at:

  • Email: kunduandink@gmail.com
  • Phone: +675 7279 2939